Client
FNAC (Fédération Nationale d’Achats des Cadres) is a French multinational retail chain specialising in the sale of entertainment media and consumer electronics. Founded in 1954 by André Essel and Max Théret, FNAC has grown to become a significant player in its industry. The company operates in multiple countries, including France, Portugal, Spain, and several others. FNAC's retail stores offer a wide range of products, including books, music, electronics, and more, providing customers with a comprehensive shopping experience. The company's headquarters is located in Ivry-sur-Seine, near Paris.
Challenge
We were challenged by FNAC to develop a web portal for their new service, “Pick-up & Repair”. The concept of this innovative service is to provide technical support for computers, laptops, mobile phones, and other electronic devices, without requiring customers to visit a FNAC location.
The idea is to implement a platform where customers register and open a service request by providing information about the device that required FNAC technical support, have the device picked up by FNAC staff, repaired, and then returned to the customer, all without them having to leave their homes or offices.
Solution
We developed and implemented a web portal using Umbraco as a content management platform and Microsoft .NET for all custom development, along with other front-end development languages.
The implemented solution allows FNAC customers to register, open multiple service requests, and track the status of the requested repairs, all from the comfort of their homes or offices.
The platform also allows FNAC to track all active service requests and update them according to their status, providing live information to customers regarding the progress of their service requests.
Result
The developed solution enabled FNAC to implement and offer a new service. Some of the benefits included:
- Launching an innovative service with minimal manual labour.
- Staying ahead of the competition by providing a unique service.
- Offering an integrated experience for their customers.
- Reducing manual errors and mistakes by consolidating all service requests in a single location.
